|
|
Customer Testimonials
  • "LabWare is dedicated to laboratory applications, is well staffed by knowledgeable employees and is responsive. They have a global presence and will probably be around for the long-term."
  • "Support for the LIMS is excellent."
  • "Great LIMS - best I have ever worked with. Great flexibility, and allows in-house development of configured solution."
  • "Endless opportunities to tailor to our needs."
  • "If you can think of it, LABWARE will be able to do it."
  • "Great Product, great conferences, user configuration, business specific implementations, forums to directly share information and ideas to the founder and developers of LabWare LIMS."
  • "Configurable in a demanding and ever changing environment enabling rapid development and compliance."
  • "It can pretty much do whatever you want it to do."
  • "Great visual workflows, ease of use, keep up to date with the forum on what other people are doing and how to fix things."
  • "Meets all the needs of this laboratory. Never failed to provide a solution for any test required of it."
  • "We found that LabWare is capable to satisfy all our needs. we didn’t identify any shortfalls yet."
  • "Robust and functional."
  • "LabWare conference a great forum. Highly configurable. Modularity a major plus."
  • "Reputable brand. Worldwide support."
  • "We can do anything with this product."
  • "Definitely meets our needs."
  • "Easy to use and relatively easy to configure for individual requirements."
  • "Good support and expert knowledge in solving problems."
  • "Product is dynamic and outstanding."
  • "Simple and easy to use interface."
  • "Very configurable and easy to learn."
  • "Very happy."
  • " We consider it the best LIMS on the market."
  • "The system is very powerful."
  • "Excellent product."
  • "LabWare is a highly flexible and configurable system."
  • "Very user friendly and flexible."
  • "In my opinion, LIMS generally meets the real need of the lab."
  • "Excellent overall system, very robust."
  • "Huge range of possibilities."

Since its inception, LabWare's philosophy has been to put the customer first. This has been accomplished by tackling an extremely complex application and making it as simple to configure as possible. Over the years the product has grown with the help of input from hundreds of interested parties from all parts of the globe and from every kind of laboratory.

We sometimes hear the criticism that LabWare LIMS is an unnecessarily
big product since it tries to be everything to everybody and no laboratory will need all the available features. However, features can be exposed only if and when needed. LabWare also has prepared industry focused template solutions that serve as a pre-packaged starting point for project implementations.

To examine an example of functional needs overlapping -- it is true that a steel plant laboratory is unlikely to perform stability studies whereas many pharmaceutical laboratory will. However, the effort put in by LabWare in conjunction with the pharmaceutical industry has, for example, produced an excellent implementation of secure reporting that is being used by a steel company for distributing their certificates of analysis.

There are many other examples including:

  • The Interpretation Manager written for wear metal analysis finds a use in investigating trends in environmental and clinical labs.
  • Project Manager enhancements for Veterinary clients in Australia prove useful for coal labs in South Africa.
  • Static Data Lifecycle module designed to satisfy FDA requirements also suits ISO 17025 accreditation.
  • An XML interface asked for at a North American Customer Education Conference is used for standard data exchange of process data in a South African brewery.
  • Remote login of samples over the Web developed for clients of a large multinational manufacturing company will work for logging drill-core samples in a mining application and a scheme to enable schoolchildren to monitor groundwater in remote parts of Namibia.

While not every new development is going to be of interest to every laboratory, there are so many new developments that, inevitably, many of the developments
will be of use, and at no additional cost.