Since its inception, LabWare's philosophy has been to put the customer first. This has been accomplished by tackling an extremely complex application and making it as simple to configure as possible. Over the years the product has grown with the help of input from hundreds of interested parties from all parts of the globe and from every kind of laboratory.

We sometimes hear the criticism that LabWare LIMS is an unnecessarily big product since it tries to be everything to everybody and no laboratory will need all the available features. However, features can be exposed only if and when needed. LabWare also has prepared industry focused template solutions that serve as a pre-packaged starting point for project implementations.

To examine an example of functional needs overlapping -- it is true that a steel plant laboratory is unlikely to perform stability studies whereas many pharmaceutical laboratory will. However, the effort put in by LabWare in conjunction with the pharmaceutical industry has, for example, produced an excellent implementation of secure reporting that is being used by a steel company for distributing their certificates of analysis.

There are many other examples including:
  • The Interpretation Manager written for wear metal analysis finds a use in investigating trends in environmental and clinical labs.
  • Project Manager enhancements for Veterinary clients in Australia prove useful for coal labs in South Africa.
  • Static Data Lifecycle module designed to satisfy FDA requirements also suits ISO 17025 accreditation.
  • An XML interface asked for at a North American Customer Education Conference is used for standard data exchange of process data in a South African brewery.
  • Remote login of samples over the Web developed for clients of a large multinational manufacturing company will work for logging drill-core samples in a mining application and a scheme to enable schoolchildren to monitor groundwater in remote parts of Namibia.

While not every new development is going to be of interest to every laboratory, there are so many new developments that, inevitably, many of the developments will be of use, and at no additional cost.