Outsourcing a range of business functions has become common practice for enterprises across the world. This particularly applies to the outsourcing of IT functions to Managed Service Providers (MSPs). Companies that opt for this solution typically are looking to leverage several key benefits. One such benefit is that they are looking for a level of expertise or capacity that is not readily available within their own organization. MSPs usually can fill this need quicker than the process of recruiting, hiring, and training new employees.

Speaking of new employees, going down the IT outsourcing route can definitely help companies save money by eliminating the costs associated with hiring employees, such as salary, training, benefits, employment taxes, etc. Another key benefit of contracting MSPs is having the ability to free up internal resources for other purposes. When MSPs are filling the gaps, employees can be utilized for their highest and best use rather than wasting their time on things that may take them longer than someone who is trained in these specific areas.

While there is not a doubt most organizations who outsource IT to MSPs realize some, if not all, of these benefits some IT functions such as the on-going support and maintenance of LabWare LIMS and ELN are not easily outsourced. The “rub” is many MSPs will often promise something that the company is marginally capable of or cannot actually do. This is often the result of an application getting bundled into a larger contract or they assume they can learn it as they go. This leads you and your company down a long path of pain and frustration.

At LabWare we understand this pain and frustration. That is why we now offer LabWare Customer Success Management ( CSM ). This services portfolio offers users of the LabWare LIMS & ELN platform value-driven configuration management support. CSM has all of your day-to-day LabWare needs taken care of; from incident management and system administration to evolutionary maintenance. Supported by LabWare’s tried and tested certification, methodologies and tools you will realize value in the following areas:

  • Alignment: The CSM framework aligns the support operation with business and IT goals and is one of the critical success factors for achieving system benefits.
  • Risk mitigation: The CSM framework reduces post-implementation risks such as application performance, functional issues or user adoption resistance.
  • End-User satisfaction: User satisfaction is critical to system adoption. Proper support addresses user issues and enhances the value of the system based on user needs.
  • Cost optimization: Receive the very best service, delivered by the experts at a competitive price point.

If you are interested in transitioning to a value-oriented operating model for the day-to-day activities of your LabWare LIMS & ELN then LabWare’s CSM portfolio of services can help shift your organization towards service-driven model offing the highest value to your user community. For additional information visit Customer Success Management or contact PGLM @labware.com