Customer Testimonials
  • "LabWare is dedicated to laboratory applications, is well staffed by knowledgeable employees and is responsive. They have a global presence and will probably be around for the long-term."
  • "Support for the LIMS is excellent."
  • "Great LIMS - best I have ever worked with. Great flexibility, and allows in-house development of configured solution."
  • "Endless opportunities to tailor to our needs."
  • "If you can think of it, LABWARE will be able to do it."
  • "Great Product, great conferences, user configuration, business specific implementations, forums to directly share information and ideas to the founder and developers of LabWare LIMS."
  • "Configurable in a demanding and ever changing environment enabling rapid development and compliance."
  • "It can pretty much do whatever you want it to do."
  • "Great visual workflows, ease of use, keep up to date with the forum on what other people are doing and how to fix things."
  • "Meets all the needs of this laboratory. Never failed to provide a solution for any test required of it."
  • "We found that LabWare is capable to satisfy all our needs. we didn’t identify any shortfalls yet."
  • "Robust and functional."
  • "LabWare conference a great forum. Highly configurable. Modularity a major plus."
  • "Reputable brand. Worldwide support."
  • "We can do anything with this product."
  • "Definitely meets our needs."
  • "Easy to use and relatively easy to configure for individual requirements."
  • "Good support and expert knowledge in solving problems."
  • "Product is dynamic and outstanding."
  • "Simple and easy to use interface."
  • "Very configurable and easy to learn."
  • "Very happy."
  • " We consider it the best LIMS on the market."
  • "The system is very powerful."
  • "Excellent product."
  • "LabWare is a highly flexible and configurable system."
  • "Very user friendly and flexible."
  • "In my opinion, LIMS generally meets the real need of the lab."
  • "Excellent overall system, very robust."
  • "Huge range of possibilities."

LabWare provides professional, comprehensive technical support services to ensure customers realize the full benefit of their LabWare LIMS investment, be it a small single site lab installation or global, cross-continent multi-language enterprise deployment.

Expert Staff - Our regional support desks provide support in over 15 languages. We employ highly skilled technical experts equipped with the training and resources to assist customers, working closely with development and services personnel in a concerted effort to meet customer needs. The global support staff has over 400 years of combined LabWare LIMS experience, with a dedication to provide personable service and respond quickly to business critical needs.

Documentation - As part of the technical support services, customers have access to extensive information resources through the LabWare.com customer access web site, including:
  • Product Manuals
  • White Papers
  • KnowledgeTrack (LabWare community knowledge sharing)
Updates and Enhancements - Also available through the customer portal is access to the latest modular functionality and patches complete with necessary documentation to empower customers with the ability to maintain and deploy the latest updates relevant to their LabWare LIMS environment.

LabWare Community - LabWare’s customers are dedicated, engaged, and contribute greatly to the regional Customer Education Conferences, as well as submit suggestions and experiences to the web site, and participate in an online discussion group. Customers can also enroll for a wide range of regularly scheduled training courses through the LabWare web site.

The LabWare support web site enables each customer to see its own issues on-line. Customers can also see all known issues on-line. LabWare’s incident management system (Support Track) is available on-line to our customers.

Support Services and Beyond – LabWare works with customers requiring support beyond traditional product support to devise extended comprehensive services including administrative support and other post go-live agreements.

Getting Started - New customers receive a document titled “Engaging LabWare Support”, which provides instruction to best utilize LabWare support services and the resources available via the customer access web site.