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Customer Testimonials
  • "LabWare is dedicated to laboratory applications, is well staffed by knowledgeable employees and is responsive. They have a global presence and will probably be around for the long-term."
  • "Support for the LIMS is excellent."
  • "Great LIMS - best I have ever worked with. Great flexibility, and allows in-house development of configured solution."
  • "Endless opportunities to tailor to our needs."
  • "If you can think of it, LABWARE will be able to do it."
  • "Great Product, great conferences, user configuration, business specific implementations, forums to directly share information and ideas to the founder and developers of LabWare LIMS."
  • "Configurable in a demanding and ever changing environment enabling rapid development and compliance."
  • "It can pretty much do whatever you want it to do."
  • "Great visual workflows, ease of use, keep up to date with the forum on what other people are doing and how to fix things."
  • "Meets all the needs of this laboratory. Never failed to provide a solution for any test required of it."
  • "We found that LabWare is capable to satisfy all our needs. we didn’t identify any shortfalls yet."
  • "Robust and functional."
  • "LabWare conference a great forum. Highly configurable. Modularity a major plus."
  • "Reputable brand. Worldwide support."
  • "We can do anything with this product."
  • "Definitely meets our needs."
  • "Easy to use and relatively easy to configure for individual requirements."
  • "Good support and expert knowledge in solving problems."
  • "Product is dynamic and outstanding."
  • "Simple and easy to use interface."
  • "Very configurable and easy to learn."
  • "Very happy."
  • " We consider it the best LIMS on the market."
  • "The system is very powerful."
  • "Excellent product."
  • "LabWare is a highly flexible and configurable system."
  • "Very user friendly and flexible."
  • "In my opinion, LIMS generally meets the real need of the lab."
  • "Excellent overall system, very robust."
  • "Huge range of possibilities."

LabWare LIMS & ELN Technical Support

See what customers are saying about LabWare Support: https://www.techvalidate.com/portals/labware-customer-support

Looking for Training?
  • You must have a support account to access our training information. If you do not, use the "New User Registration" link below to request a username and password. Once you receive your log-in credentials, select the "Customer Support Log-in" link to log into our support website, then select the "Training" link.
For technical support, please use one of the following access points:
  • Send an email to one of the regional support addresses listed in the table below.
  • Phone a regional support desk using a number from the list below.
  • Log into the customer support web page using the Log-in link below.
  1. Support Log-in
    Access our support web site.

  2. Request a support account
    Click here to request a username and password to access our technical support web page.

  3. Status of my Account
    Click here if you have submitted a request and have not received your access information and would like to view the status of your account.

  4. Can't access your account?
    Use this link to recover your username or recover or reset your password.

Support phone / eMail access

Support Region
Phone / Fax
eMail
Hours & Holidays
North America
Tel: +1 302 661 2345
Fax: +1 302 658 7894
Latin America

Europe
Tel : +44 (0)161 927 5600
Fax: +44 (0)161 927 5601
South Africa
Tel: +27 (11) 516 8700
Fax: +27 (11) 463 5728
Asia Pacific
Tel: +61 (0) 3 9380 7719
Fax: +61 (0) 3 9499 7366
Middle East
Tel: +971 4 551 9295
Fax: +971 4 551 9298
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